SACMI USA

SACMI USA

SACMI USA is a member company of the SACMI Group

The SACMI Group is a world’s supplier of machines and complete plants for the Ceramics, Closures, Preforms & Containers, Food and Beverage, Packaging, Metals, Advanced Materials, Lithium-Ion Battery Materials (CAM / AAM), Control and Vision Systems industries and services.
 

CUSTOMER SUPPORT

REMOTE OR ONSITE, WE ARE WHERE YOU ARE!

Select the option that best fulfill your needs. Call, email, or reach us through the Sacmi apps, a team of experts will be there for you.
   

WHO IS SACMI USA

SACMI USA Ltd. was founded in 1994 and is centrally located in Des Moines, Iowa, to directly serve the ceramic and packaging industries' needs. SACMI USA carries a full line of spare parts and is also the service center for North America's technical assistance.

The original facility was expanded in 2003 to over 80,000 square feet and contains over $5 million in spare parts servicing all customers in North America. It presently houses all SACMI USA operations and its affiliates, Molds & Dies LLC and Hayes Machinery Company.

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WHO IS SACMI USA

SACMI USA TENNESSEE BRANCH

To better serve its growing customers, SACMI USA opened a second warehouse location in Nashville, Tennessee, in 2016. This additional location represents its continuing commitment to supporting customers throughout North America.

SACMI USA TENNESSEE BRANCH

SACMI USA CALIFORNIA BRANCH

To grow our Customer Support Network on the West Coast, we opened a third location in Merced, CA, in 2019. Our SACMI USA California location supports our Beverage and Defranceschi Customers. Here we provide Technical After-Sales Support and Stock Critical Spare Parts, which has helped increase support and decrease lead times for our West Coast Customers.

SACMI USA CALIFORNIA BRANCH

SPARE PARTS WAREHOUSE

SACMI USA provides its customers with a wide range of spare parts for the quick maintenance of their machines.

With over 14,000 part numbers in stock, our goal is to have the necessary part on hand when the unexpected occurs. SACMI USA is always on call providing 24/7, around the clock emergency shipping service for those critical situations. Through different transport modes, we are capable of shipping packages to arrive the same day.
 

SPARE PARTS WAREHOUSE

ONLINE SPARE PARTS ORDERS

Need to order spare parts?

Take advantage of SACMI USA’s Online Ordering system. View material availability, check prices, create a quote, or even place your order online. This service gives you the ability to access our spare parts database 24 hours a day. Click on the demo link below for a quick walk through of our ordering system.

Download Instructions

ONLINE SPARE PARTS ORDERS<br>

REPAIR OF EXISTING MACHINERY

SACMI USA is committed to supporting its customers with an attentive after-sales service contributing to improving their production and management results. With its skilled technicians, SACMI USA can take quick action to solve any machinery problems that may arise using personalized diagnosis systems simply by phone, in person, or remote.

REPAIR OF EXISTING MACHINERY

CUSTOMER SUPPORT

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STANDARD

PROVIDES GENERAL INFORMATION AND SPECIFIC TECHNICAL ANSWERS

Monday to Friday, from 8:00 AM to 5:00 PM (CST)

Tech support line: 1-855-276-2052

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BOOKED BY HOURS

REMOTE TROUBLESHOOTING, ASSESSMENTS AND GUIDANCE

Monday to Friday, from 8:00 AM to 5:00 PM (CST)

  • Remote connection
  • Remote collaboration

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EXTENDED REMOTE ASSISTANCE

ADVANCED AND TAILORED SERVICE

Available 365 days, from 8:00 AM to 8:00 PM (CST)

  • Remote connection
  • Virtual collaboration through Sacmi USA mobile app
ERA information

Map

SACMI USA LTD.

3434 106th Circle - Des Moines Iowa 50322 - USA
Tel.: +1  515-276-2052
Fax: +1 515-254-1838
E-mail: info@sacmiusa.com

SACMI USA Ltd.
California Branch

3376 North State Highway 59
- Suite B
Merced CA 95348
USA
Tel.: +1-515-276-2052
E-mail: info@sacmiusa.com

SACMI USA Ltd.
Tennessee Branch

1000 Maddox Simpson Pkwy
Lebanon TN 37090
USA
Tel.: +1-651-2009194
E-mail: nashvillewarehouse@sacmigroup.com

CONTACT US